I have now booked twice with We Massage and been disappointed both times. Once was because there was an excellent deal on Teambuy.ca (now NCrowd) for $69 for 6 1-hour massages which I used for a bachelorette party. I didn't realize at the time that I would be charged an additional $180 in service fees and taxes when I booked, but that was my own failing for not checking into it more thoroughly before buying. However, 1 of my 3 booked massage therapists never showed so our entire schedule for the bachelorette weekend was thrown off. Still, I tried to make the best of it (although they gave me no compensation whatsoever and actually tried to charge me more later for the extra time taken by the two who showed up).
Then, I booked an in-home couples massage for my in-laws for their anniversary a few months back. I have been corresponding with We Massage through e-mail regularly making sure everything ran smoothly and had multiple confirmations that the appointment was set for this afternoon. The woman who confirmed was one of the same two that had actually shown up last time so I wasn't too worried but the only reason I booked a second time at all was because I had an unused gift card.
Now, this other woman did not show up this afternoon for my in-laws' massages. There was no extra therapist to pick up the slack this time (I had booked two but never had the second one connect to the booking) and they waited around for nearly two hours for her to show up when they could have been enjoying their afternoon in Niagara Falls if only she had communicated with us somehow. I can understand something like this happening once as a misunderstanding, but twice in two bookings? This is an extremely unprofessional company.
Reason of review: Poor customer service.